AVAILABILITY OF PRODUCTS
1- All items / Ordered quantities are not compulsorily available all the times even if mentioned.
2- Basic appearance OR Quality, Colour, Size, Varieties, Weight and Smell etc general characteristics of a produce may differ from the perceived one OR the standard / normally seen due to climatic and harvesting conditions/areas or any other known/unknown reason, that may or may not be explained.
3- Different seeds / plantations / saplings and Soil with growing conditions and so many other factors affects the final produce that gives different characteristics / appearance to it.
4- Standard pack sizes of a few products may differ at times.
5- Ordered perceived Quality / Variety may not be available all the times.
6- This website is conceptualised to provide better quality products at lesser price to the end consumers.
7- We expect our bulk buyers to declare their profile (as hotels / hostels /caterers etc), which are not end consumers to help us serve you better.
8- Any bulk requirement for social gathering / parties etc. is also expected to be declared while ordering to enable us to serve you better.
OUT OF STOCK SITUATIONS
9- Our endeavor is to ensure that all products listed on the site are available in stock for dispatch to the buyer. However in case this in not available for any reason, we will contact you within 3 business days and give you the option to exchange, reschedule or cancel the order as per your convenience.
10- Delivery charges are the actual expenses incurred by the standard mode of transportation. It varies between Rs 20/-(Min) TO Rs 70/-(Max) in the operational cities.
11- Packing charges (if any) are the actual cost of packing material used.
These Packing & Delivery charges are mentioned in invoice only, produced before the buyer for payment while delivering the products. Packing and Delivery charges are not standard all the times. It may vary according to the product, packaging, size, volume, type and other considerations.
12- Delivery time mentioned by the customer while placing order will be considered as tentative delivery receipt time. A flexibility of 2-3 hours is considered to that.
13- We need a lead time of at least three hours for the orders placed same day (before 12 noon) with intended delivery the very same day.
14- Order placed after 12 noon with intended same day delivery may or may not be delivered the very same day. Orders received after 12 noon will be delivered next day OR the Intended delivery dates whichever is earlier.
AREA OF OPERATIONS:
15- We are active in DEHRADUN & HARDWAR (Haridwar) city of Uttarakhand state right now. Delivery areas are limited to approximately 15kms from the main railway station of the city. Other Cities will be mentioned clearly here with respective Distribution center address & contact numbers as soon as it becomes operational.
16- DELIVERY TO NON OPERATIONAL AREA /LOCATION /CITY:
Delivery of NON PERISHABLE items mentioned herein can be executed to anywhere in India by the cheapest mode of transportation (Courier / Cargo / shared transport) OR as per the buyer’s direction at his risk with the following terms.
** There will NO REFUND /RETURN condition to outstation deliveries.
** Delivery charges for Orders from other cities will be the ACTUAL COURIER CHARGES of a Courier Company which provides service to that particular location of the customer.The same will be intimated to the customer well in advance by phone OR E.MAIL.
** There will be NO condition related to Required Delivery Date / Time etc applicable. However Despatch will be made only after intimating the customer.
** Despatch will be made only after receipt of 100% Payment in advance that includes Cost of the ordered Product, Delivery & other Charges as well. NO cash on Delivery (COD) option is applicable for outstation deliveries.
17- ORGANIC PRODUCTS: Products mentioned here are the products which are produced using standard organic farming practices. These may or may not be CERTIFIED ORGANIC. Customers are requested to please ask and have confirmation about the CERTIFICATION etc before placing the order. No query in this regard even if required mandatory will be entertained after delivery.
We are only the sellers and not the producer/manufacturer/farmer etc, We go by the words and documents of the farmer/producer/manufacturer related to the nature/characteristics/properties etc of the item during the procurement process and its finalization. Any clarification regarding the product quality/certification OR cultivating/harvesting/manufacturing practices etc may be forwarded to the CUSTOMER directly from the SUPPLIER.